Version in force as of 10 October 2026.
Article 1 — Seller
Catherine Uhrweiller — Ceramics workshop, sole proprietorship (entreprise individuelle)
15 rue du Père Stamm, 68480 Liebsdorf, France
SIRET (company ID): 520 558 727 00019
E-mail: catherine@ceramic-uhrweiller.com
VAT not applicable, article 293 B of the French General Tax Code.
Article 2 — Purpose and scope
These terms and conditions of sale (“Terms”) govern all sales of handcrafted ceramics concluded on the website ceramic-uhrweiller.com. They apply to any order placed by a consumer customer. The customer declares that they have read these Terms and accept them without reservation before validating their order (via the corresponding checkbox). The Terms applicable are those in force on the date of the order. The seller may amend them at any time; the applicable version is the one published on the website at the time of the order.
Article 3 — Products
The products offered are handcrafted ceramics, shaped and fired in the Liebsdorf workshop. Each piece is unique or produced in small batches: slight variations in shape, colour, texture or dimensions are inherent to handcrafted work and do not constitute a defect. Photographs and descriptions present the essential characteristics of the products as accurately as possible; however, they have no contractual value. Offers are valid subject to available stock. If an item becomes unavailable after an order is placed, the customer is informed without delay and may request cancellation and a refund for the item concerned.
Article 4 — Prices
Prices are shown in euros, all taxes included. VAT is not applicable (article 293 B of the French General Tax Code): the price displayed is the price due. Shipping costs are shown to the customer before final validation of the order (order and payment summary). The seller reserves the right to change prices at any time; products are invoiced on the basis of the prices displayed when the order is recorded.
Article 5 — Ordering
Orders are placed through the following steps: selecting products and adding them to the cart; reviewing the cart; identifying yourself or creating a customer account; choosing the delivery and payment method; reviewing the summary; accepting these Terms; payment. The sale is concluded once payment is confirmed. The customer receives an e-mail confirming the order and payment. The seller reserves the right to refuse any order that appears abnormal or is placed in bad faith, as well as in the event of a previous payment dispute.
Article 6 — Payment
Payment is due immediately at the time of the order. Payment is made by credit or debit card (Visa, Mastercard and other accepted cards) through our payment provider Stripe Payments Europe, Ltd. Transactions are secured with SSL/TLS encryption; card details are entered directly with the provider and are never stored by the shop. The order is definitively confirmed once payment is confirmed by the provider.
Article 7 — Delivery
Products are shipped to the delivery address provided when ordering, generally within 4 to 6 business days after payment is received — each piece being carefully prepared. Shipping is handled by La Poste (French postal service), with a tracking number sent by e-mail where possible. Shipping costs, shown before the order is validated, include preparation and protective packaging. Collection from the workshop (Liebsdorf) is possible at no shipping cost — please contact us to arrange. In the event of a shipping delay, the customer is informed without delay; they may then cancel the contract and obtain a refund of the product and costs incurred under the conditions set out in the French Consumer Code. The risks of loss or damage pass to the customer upon physical receipt of the products.
Article 8 — Right of withdrawal
In accordance with articles L. 221-18 et seq. of the French Consumer Code, consumer customers have fourteen (14) days from receipt of the products to exercise their right of withdrawal, without having to give a reason and without penalty, except for return costs. To exercise this right, the customer notifies the seller of their decision by e-mail (catherine@ceramic-uhrweiller.com) or by post, preferably using the model form available on the Right of withdrawal page. Products must be returned complete, in good condition and in suitable protective packaging, within fourteen days of the notification. Return costs are borne by the customer. The refund is made within fourteen days of receipt of the return (or proof of dispatch), using the same payment method as the original order, or by bank transfer. The right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised (article L. 221-28 3° of the French Consumer Code).
Article 9 — Legal guarantees
All products benefit from the legal guarantee of conformity (articles L. 217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). In the event of a lack of conformity: the consumer has two years from delivery of the goods to take action; they may choose between repair and replacement of the goods, subject to the cost conditions provided by law; they are exempt from proving the existence of the lack of conformity for twenty-four months following delivery of the goods. The guarantee against hidden defects allows, under the conditions of article 1644 of the Civil Code, a choice between cancellation of the sale or a price reduction. For any request, contact catherine@ceramic-uhrweiller.com describing the problem and attaching photos.
Article 10 — Complaints and mediation
For any complaint, the customer should first contact the seller: catherine@ceramic-uhrweiller.com or Catherine Uhrweiller, 15 rue du Père Stamm, 68480 Liebsdorf. If a dispute cannot be resolved amicably within one month of a written complaint, the consumer customer may use, free of charge, the consumer mediator: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France — www.cm2c.net — cm2c@cm2c.net (dispute filing: declarer-un-litige@cm2c.net).
Article 11 — Intellectual property
All elements of the website (texts, photographs of the creations, visuals, logo) are the exclusive property of Catherine Uhrweiller. Any reproduction or use without prior written permission is prohibited.
Article 12 — Personal data
Personal data collected in connection with orders is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act. Details of the processing, recipients and your rights are set out in our privacy policy.
Article 13 — Force majeure
The seller's obligations are suspended if an event of force majeure occurs (natural disaster, widespread network failure, etc.). The seller informs the customer as soon as possible; obligations resume once the event has ended.
Article 14 — Applicable law
These Terms are governed by French law. In the event of a dispute, and after an attempt at amicable resolution or mediation, the French courts have jurisdiction under ordinary law; consumers may bring proceedings before the court of their place of residence.
Terms and conditions updated on 10 October 2026. Annex: model withdrawal form available on the Right of withdrawal page.