All our creations are shipped from our workshop in Liebsdorf, Alsace, with the greatest care — every piece is unique and fragile.
Shipping times
Your order is prepared and shipped within 4 to 6 working days after payment. As soon as your parcel is on its way, you will receive an email with its tracking link.
Delivery methods and prices
- Pick-up at the workshop (Liebsdorf, Alsace) — free, by appointment
- La Poste — home delivery — from €2 depending on weight: €2 up to 0.2 kg · €6 up to 0.5 kg · €10 up to 2 kg · €15 up to 5 kg · €25 up to 10 kg
- Pick-up point (point relais) — from €10 depending on weight: €10 up to 6 kg · €15 up to 10 kg · €20 up to 15 kg
Shipping costs are calculated automatically in the cart based on the total weight of your order. Delivery is available in mainland France.
Packaging
Every piece is individually wrapped in bubble wrap and carefully cushioned: ceramics are fragile, but we do everything we can to ensure they arrive intact. Boxes are sized to their contents.
Tracking and issues
A tracking number is sent to you as soon as your order ships. If there is a problem on delivery (damaged parcel, broken piece), contact us within 14 days with photos — we will find a solution together (replacement or refund).
A question about your delivery? Contact us.